Terms and conditions

Welcome to Ocoda

  Design & Marketing Services

File Terms and Conditions


 

Introduction:

As part of our goal to provide the best design and digital marketing service ever, to elevate the level of our services to become your first choice in the Kingdom of Saudi Arabia and the Arab world, and to gain your trust and build a long-term relationship with you free from any disputes or violations, we offer you a set of terms and conditions that will serve as an agreement between you and our company Ocoda for design and digital marketing services.


 

Services provided by us:

 

Brand identity design

Visual identity design

Content writing

Website design

Social media management

Search engine optimization


 

General terms and conditions:

Our clients must be familiar with all the general and specific terms and conditions related to the design of their brand identity, starting from content writing through various visual identity designs. We, Ocoda, have the right to apply specific terms and conditions related to design and marketing services based on our extensive experience in the field.


 

Terms and conditions for content writing service:

 

In the case of profile content:

 

  1. A sample of the content will create, and once approved, your content will complete in the same style.
  2. The client has the right to modify the content twice for the profile.
  3. Financial compensation and additional fees will be applied if other modifications exceed twice.
  4. The deadline for sending your information is only three days after the meeting. If not shipped, the agreed-upon delivery date will remain unchanged according to the company's work progress.
  5. If the client responds to approve or modify the content within 15 days, we will consider the project continued.
  6. We do not accept audio recordings or recorded videos from the client to be transcribed and used as content. It should send written on WhatsApp or email.




 

Terms and conditions for visual identity design service:

 

Profile design:

 

  1. Design sample:

One design sample will create based on the approved content sample.

If the design sample is approved, the work will complete in the same style.

If the first sample is not supported, an additional example will create for free.

Financial compensation and other fees will be applied if the first and second samples are unsupported.

The final delivery date will be approved after a meeting with the client and the design department manager or account manager, if available.

The design sample will take one to two working days from approving the content sample.

  1. Delivery phase:

In case of a delayed response and waiting for more than 15 days, the sample or the profile will automatically approve, and the final design will base on the sent style.

  1. Profile modifications:

The modifications for the profile must be sent as a complete file and not in pieces.

Two modifications are allowed for free.

Additional modifications will be subject to financial compensation and other fees.
 

  1. Logo modifications:

 

  • Logo modifications will base on the selected package.
  • Financial compensation and additional fees will be applied if the modification privileges are exhausted based on the selected package.
  • The first logo sample will send, and if there is a delay in response, the work will complete based on the answered questions during the meeting.
  • In case of a delayed response to all sent samples within 15 days, the contract will cancel without a refund.
  • If the client requests to start work again, a new financial compensation will agree upon with the Ocoda sales team.

 

Terms and conditions of Motion Graphics service:-

 

  • Make the script for the video according to the meeting with the client and clarify the ideas to highlight.
  • Submit the script to the client for modification or final approval.
  • Start the voiceover process according to the adoption of the script, The Voice, chosen by the client.
  • Start the design phase by drawing the storyboard and sketching the script with pen and paper.
  • The graphics are professionally and smoothly animated when the client approves the storyboard.
  • The final stage of video accreditation, with the possibility of editing video written comments.
  • In the event of a breach by the client in the previous stages, the transaction will  handle according to a new material consideration and agreed upon with Ocoda's sales team.


 

Terms and conditions of web design service:-

 

  • Three templates-send for ready-made websites that correspond to your field, and once you choose between them, the meeting on the content and designs of the site starts.

 

  • When designing a unique website, a meeting is held with the client to determine his requirements for the site.

 

  • A unique sample is made by writing the site's content, and once approved, the unique content is completed in the same style.

 

  • Start with entering the data for the site as agreed.

 

  • The site is delivered, as the client has the right to modify it twice, and in case of additional modification, the transaction Make for a fee and other fees.

 

  • Please note that the period for sending private information is only three days after the meeting. In case of non-sending, the agreed delivery date will change according to the workflow of the company's team.

 

  • We consider the project suspended unless the customer responds with approval or amendment within 15 days.